Where are you guys located?
We are located in San Mateo, California, USA. Right next to the heart of Silicon Valley, the high-tech innovation center of the world.
Do you ship to my country?
We are US-based, but we ship world-wide. if you have a Postal Office in your country, chances are we can ship to you.
How do you ship to my country?
For all US buyers, we ship via First Class Mail with tracking number from a US-based order processing facility. For buyers in most other countries, we ship from Hong-Kong via Hong-Kong Post Registered Air Mail with tracking numbers. For Hong Kong and mainland China, we use SF Express or similar express services. For some countries or areas, we may use other carriers such as China Post Registered Air Mail or Royal Mail of United Kingdom.
Please be advised that mail tracking for non-US shipping may be unreliable at times.
How long does it take to ship/deliver my order?

Except for pre-order/back-order items, usually we will ship within 1-2 business days.

For US buyers, delivery usually takes 2-5 days; it may take 5-7 days for some remote areas. For buyers in other countries, delivery time varies GREATLY. For most countries, it may take 9-15 days and sometimes it could take 20 days or more and even a month. A large portion of the time is due to custom processing at the destination country and local postal delivery. Usually it takes 2-3 days for shipment to leave Hong-Kong port and another 1-2 days to reach the destination country's custom.

Note: our US order processing center observes standard US holidays, while our Hong-Kong order processing center observes China/Hong-Kong holidays.

Some international mails may experience unusual long delivery time.

Please be advised that: delivery time for non-US orders can really vary widely, even for mails sent to the same place on the same day; some international mails may take a really long time to deliver -- 20 days or more, and mail tracking may be unreliable at times. We strongly encourage you to take this into consideration before placing your order.

Is it safe to buy from your online store?
Definitely. We use Google Cloud Platform to host our shopping site and Google has absolutely world-class security. All communication from your browser to our servers (technically, Google's servers) and to our payment processing providers (Stripe.com for credit card and debit card payment, and Paypal.com) are encrypted. All these companies' systems meet the most stringent security requirements.
Do you save my credit card number in your system?
We use credit card processor Stripe.com to process credit card and debit card payment. They process millions of transactions every month, we believe they are secure, safe and trustworthy -- otherwise we wouldn't have chosen them. Your credit card number will be used once with Stripe.com to authorize your order payment. Your credit card number is never transmitted to our system or saved in our system. You can be assured that even if somebody breaks into our system, they can't steal your credit card information, because we don't have it in the first place.
What's the deal with your "hassle-free no registration" online order?

Do you hate all those websites that require you to register in order to buy something or just view some contents? Many of them you may never visit again! Yes, we hate that. So we make it super easy for you to order on our online store: no registration required, no password to enter and remember. You do need to provide an email address so we can email you order details including an order number which you can use to check your order status and request support and customer services. But we will never sell your email address or use it for anything other than communications related to your order -- that's a promise.

Many websites use registration to keep you "hooked" and come back. We believe that you will come back to us if we provide you quality products and great services -- we strive to do that to get you "hooked" instead of playing the registration trick. As importantly, it is safer for you -- no registration, no password. Never worry about somebody breaking into our system and steal your password. Sleep easier for both you and us.